We are happy to work with you on original custom designs in Platinum, Palladium, Gold, Sterling, and Copper.

We are also happy to offer jewelry customization of the designs you see in our store. We can change sizes, gemstones, and finishes for most of our jewelry. Just let us know what you have in mind.

We do offer personalization for many of our items. We can engrave inside rings and bands. We can also do flat engraving and stamping, as well as hand engraving. Please see our customer help section for listings that explain these options, or just send us a query!

Please note that customized or personalized jewelry orders cannot be returned for refund, although we are happy to help with resizing!

We have found that the best way to get an accurate size for your finger is to have your finger measured with a metal wide band (wedding band) ring sizer at a jewelry store.

Need a slightly different ring size than what is listed? Visit our Customer Help section to add our Sizing Service listing to your Fern & Rowan order for a minor size up or down for sterling silver rings:

https://www.etsy.com/listing/253432173/ring-resizing-sterling-silver-resize

Depending on the size you need it to go to and the largest size we have available, we may not be able to size certain F&R rings to our full range of sizes. Please message us before placing your order to make sure it's possible!

Each of our items comes packaged in a box, ready to present. We are happy to include a note if you like - just leave the text of your note in the "Notes to Shop" box during checkout!

We are happy to offer wholesale pricing on orders of 10 or more of the same item. Our wholesale orders take 3 - 4 weeks for production and will be processed through our website at www.moonkistdesigns.com

Please contact us for more information.

We insure all of the jewelry we ship, both Domestically and Internationally, and send it to our customers with a tracking code. These services are reflected in the cost of the shipping you pay.

Items that cost over $200 are sent signature required. Please give us the most convenient address.

We offer delivery services with both USPS and FedEx Worldwide. Please contact us should you have any questions!

In order for your jewelry to provide years of happiness, it has to be treated with kindness. To help you with this, we provide a polishing cloth and care instructions with each of our jewelry pieces.

Sterling silver is a mixture of metals that can react with chemicals found in air and produce tarnish. High moisture levels, exposure to sunlight and contaminants such as salt water or cosmetics will cause discoloration.

All dark finishes will wear with time. They can be maintained at home using liver of sulfur gel or hard boiled eggs (please see tutorials online).

However, we understand that problems occur and accidents happen, and we are happy to help. If you find yourself needing help or a repair on your jewelry, just contact us!

We do not accept cancellations.

We accept returns and exchanges within 30 days of delivery, with the exception of custom orders, Last Chance, Clearance, OOAK, & personalized/engraved pieces. Please contact us within 14 days of delivery to initiate the returns process. Returns/exchanges are processed the day they arrive in the studio and refunds are issued within 1-2 business days. Please note that customers are responsible for return shipping costs to the studio and that any refund issued does not include shipping costs. All exchanges are final. If you return 3+ orders within a 6-month period, we reserve the right to refuse future orders.

If in the EU, please contact us within 14 days.